- What are the cancellation terms on the Advance Purchase rate?
- Advance Purchase is non-refundable at booking — payment is taken in full and the rate is locked. Because of that, the discount runs deeper than Best Flexible. If your dates may shift, we recommend Best Flexible (free cancellation up to 24 hours before arrival) instead.
- How does the Best Rate Guarantee work if I find a lower price elsewhere?
- Submit the lower publicly available rate within 24 hours of booking and our reservations desk will match it and take an additional 5% off your stay. The competing rate must be for the same room type, the same dates, and the same cancellation terms — and it must be reservable by the public (member-only or opaque rates don't qualify).
- Can I earn loyalty points or status nights on a direct booking?
- Because we are an independent property, we don't participate in chain loyalty programs like Choice Privileges. In their place, our direct guests receive the three OTA-exclusive perks (breakfast, late checkout, transit credit) plus an invitation to our Marston Family Guest List, which includes seasonal room upgrades when available and a complimentary welcome amenity on stays of three nights or more.
- Are taxes and resort fees included in the rates shown?
- All nightly rates on this page are pre-tax. Oregon state lodging tax (currently 1.8%) and the city tourism assessment (currently 6%) are itemized at checkout — there are no resort fees, no amenity fees, and no surprise add-ons. The total you see on the booking confirmation is the total you pay.
- How do I book a Small Group block of 6 to 14 rooms?
- Click "Book a Group Block" on the Small Group rate card, or call our reservations desk directly at +1 (555) 482-0193 and ask for the group coordinator. We'll send a single contract covering all rooms, a complimentary welcome reception on arrival night, and a dedicated concierge contact through the duration of your stay.